Barclays Bank UK PLC

Financial Ombudsman decision DRN-3233704 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Wed Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss M complains that Barclays Bank UK PLC (Barclays) won’t refund payments she made after falling victim to a scam.APP scam refund refused

Miss M also raised dissatisfaction with the service she’d received from Barclays, saying she wrote to them three times and visited a branch trying to raise her fraud claim before Barclays successfully logged it.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3233704.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.