MONZO BANK LIMITED
Financial Ombudsman decision DRN-3233157 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Tue Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss N has complained about an overdraft Monzo Bank Ltd (“Monzo”) provided to her. She says the overdraft was unaffordable as her income was made up solely from benefits.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3233157.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.