Nationwide Building Society

Financial Ombudsman decision DRN-3232848 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mrs W has complained about overdrafts Nationwide Building Society (“Nationwide”) provided to her. She says the limits on the overdrafts were irresponsibly increasedIrresponsible lending

I’m satisfied that Nationwide did initially exercise forbearance and due consideration when Mrs W got into difficulty and it offered appropriate temporary relief.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3232848.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.