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J.D. WILLIAMS & COMPANY LIMITED

Financial Ombudsman decision DRN-3230227 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs H fell into financial difficulties and missed her September and October payments. She entered into a debt management plan and agreed reduced repayments to gradually bring her debt down over the coming years.Treatment in financial difficulty

Mrs H complains that J D Williams & Company Limited should have defaulted her account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3230227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.