Capital One (Europe) plc

Financial Ombudsman decision DRN-3227330 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

She also says she found it difficult to raise a dispute and they didn’t acknowledge a separate dispute she raised.Complaint handling

Ms W complains that Capital One (Europe) plc (“Capital One”) haven’t followed the reasonable adjustments she asked for when communicating with her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3227330.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.