NewDay Ltd

Financial Ombudsman decision DRN-3224045 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr R didn’t agree and referred his complaint to our service. He added that NewDay had since increased the monthly amounts required in the paydown plans which was unfair and unreasonable.Treatment in financial difficulty

Mr R complained to NewDay. He said he was unhappy it charged different rates of interest on the two cardsInterest and rates

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3224045.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.