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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3221127 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
ensure that they remove any adverse reports they may have made to Mrs C’s credit fileCredit file reporting
Creation were unreasonable when they rejected Mrs C’s section 75 complaintProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3221127.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.