Metro Bank PLC

Financial Ombudsman decision DRN-3219492 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Ms R complains that Metro Bank PLC has unfairly recorded a credit check on her credit fileCredit file reporting

Metro has acknowledged that there were errors in its handling of Ms R’s initial overdraft applicationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3219492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.