Metro Bank PLC

Financial Ombudsman decision DRN-3219359 Upheld

Upheldoutcome, as published by the Ombudsman

£819redress stated in the decision

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

All the payments into Mrs H’s account were Authorised Push Payments (APP).APP scam refund refused

Mrs H complains that Metro Bank PLC took money out of her account after she became caught up in a scam.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3219359.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.