First Data Europe Limited

Financial Ombudsman decision DRN-3216361 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

didn’t do enough to recover a fraudulent paymentAPP scam refund refused

It hadn’t responded. He found the testimony given on behalf of J persuasive. And he thought that action could have been taken to address the fraud and recover the money in the time before the transaction was processed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3216361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.