Halifax Limited

Financial Ombudsman decision DRN-3216328 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I’d like to take the opportunity to remind Halifax of its obligations to treat Mr C with forbearance and due consideration.Treatment in financial difficulty

It accepted it made an error when it told Mr C the overdraft was a permanent arranged overdraft facility which wouldn’t be removed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3216328.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.