HiFX Europe Limited
Financial Ombudsman decision DRN-3216315 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs L (represented by her daughter) complains that HiFX Europe Limited (trading as XE) will not reimburse the money she lost after falling victim to an email intercept scam.APP scam refund refused
He felt this ought to have prompted further checks from XE, prior to executing Mrs L’s payment instruction.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3216315.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.