TSB Bank plc

Financial Ombudsman decision DRN-3216026 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Support for vulnerable customers

In the Ombudsman’s words

Mr F accidentally transferred around £100 to the wrong account.Payment delayed or failed

Mr F has told us that he has a mental health condition and that TSB should have taken this into consideration in the outcome of his claim for a refund.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3216026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.