Landmark Mortgages Limited

Financial Ombudsman decision DRN-3211437 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Fri May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Ms B says Landmark has applied an unreasonably high rate of interest to her mortgage since taking it overInterest and rates

Landmark upheld the part of Ms B’s complaint about its handling of calls about this mortgage on 22 July and 13 August. Landmark said its agent’s conduct fell short of its expectations.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3211437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.