Barclays Bank UK PLC

Financial Ombudsman decision DRN-3203734 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr G complained that Barclays Bank UK PLC (“Barclays”) provided him with a credit card that was unaffordable.Irresponsible lending

Mr G also complained that Barclays didn’t provide appropriate support when he told it back in 2016 that he was struggling financially.Support for vulnerable customers

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3203734.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.