Cumberland Building Society

Financial Ombudsman decision DRN-3203087 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Cumberland didn’t pass on the full extent of a Bank of England base rate cut in March 2020.Interest and rates

He received poor service from Cumberland when he contacted it to discuss interest rates in April 2020.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3203087.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.