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National Savings and Investments
Financial Ombudsman decision DRN-3199383 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Identity checks and access
In the Ombudsman’s words
resulting in a withdrawal being delayedPayment delayed or failed
asked him for answers to security questions which he did not setIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3199383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.