Santander UK Plc
Financial Ombudsman decision DRN-3196121 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Tue Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr W is unhappy with how Santander UK Plc handled his fraud claim after he was the victim of a scam.APP scam refund refused
Mr W has explained he wasn’t very well on the day he attended the branch, that he had been in hospital the previous evening and slept poorly. Mr W has also told us that he has a mental health disorder which he has taken medication for, for around 20 to 30 years.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3196121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.