Barclays Bank UK PLC

Financial Ombudsman decision DRN-3195939 Upheld

Upheldoutcome, as published by the Ombudsman

£621redress stated in the decision

Thu Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs A complains that Barclays Bank UK PLC trading as Barclaycard gave her incorrect information which unfairly led to a default being registered.Credit file reporting

Mrs A complained to Barclaycard. She said that the Barclaycard call handler told her that by making the payment to her account, this would avoid the default.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3195939.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.