Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3194723 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Bereavement and power of attorney

In the Ombudsman’s words

Ms A suffered difficulties making her repayments to her Sainsbury’s credit card which resulted in a default being registered to her account.Treatment in financial difficulty

Ms A says she wanted her daughter to take control of her account. She says her daughter sent a copy of a Lasting Power of Attorney (LPOA) to Sainsbury’s three timesBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3194723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.