Nationwide Building Society

Financial Ombudsman decision DRN-3189381 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss G complains that Nationwide Building Society unfairly marked her loan account as defaulted and passed it to a debt collector in early 2021.Credit file reporting

Miss G complained to Nationwide that her loan had been transferred to a debt collector before the default notice had expired, and that her credit file had been affected.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3189381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.