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Healthcare Finance Limited
Financial Ombudsman decision DRN-3187682 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
failed to honour a claim he brought under section 75 of the Consumer Credit Act 1974Product mis-sold
Mr P complained about HCF’s decision. He was also unhappy that HCF had restricted online access to the loan account and refused to take payments from him.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3187682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.