Lloyds Bank PLC

Financial Ombudsman decision DRN-3187404 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Mr H complains that Lloyds Bank PLC gave his brother online access to his account.Identity checks and access

I can see Mr H and Ms H are concerned that Lloyds shared private information with his brother without consent.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3187404.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.