HSBC UK Bank Plc
Financial Ombudsman decision DRN-3184475 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Dec 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Payment delayed or failed
In the Ombudsman’s words
I need to see if the bank acted reasonably in how they processed Mr A’s loan application.Irresponsible lending
I still think six-months is an excessive and unreasonable amount of time to wait for a decision.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3184475.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.