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NewDay Ltd
Financial Ombudsman decision DRN-3184296 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Data and privacy
In the Ombudsman’s words
Mr K is unhappy that he wasn’t made aware by NewDay Ltd that he wasn’t able to complete a balance transfer between two differently branded NewDay administered credit accounts.Product mis-sold
Mr K has made a reference to NewDay not fulfilling its legal obligations regarding his Data Subject Access Request.Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3184296.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.