HSBC UK Bank Plc
Financial Ombudsman decision DRN-3183211 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Fri Nov 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Mrs Y complains that HSBC UK Bank Plc won’t refund the money she lost to an investment scam.APP scam refund refused
I think three payments of £5,000 on a single day to F were unusual and HSBC ought to have intervened on the third payment.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3183211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.