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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3183039 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that Tesco Personal Finance PLC (“Tesco”) unfairly charged interest on his credit card account whilst an agreed payment holiday was in force.Interest and rates

Mr B contacted Tesco to seek support in managing his credit card account whilst he was stuck out of the country, and without income, because of the covid-19 lockdown.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3183039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.