Lloyds Bank PLC

Financial Ombudsman decision DRN-3182144 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr A complains that Lloyds Bank PLC (Lloyds) won’t refund the £10,000 he lost in a scam.APP scam refund refused

it accepted it didn’t transfer Mr A to its fraud department when he first called and instead gave him information about contacting the police.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3182144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.