Lloyds Bank PLC

Financial Ombudsman decision DRN-3180207 Upheld

Upheldoutcome, as published by the Ombudsman

£120,000redress stated in the decision

Thu Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr K complains that Lloyds Bank PLC won’t refund money he lost when he fell victim to a scam.APP scam refund refused

he complained that Lloyds ought to have refunded him as due to his circumstances at the time (which I won’t go into detail here), he should be considered as having been vulnerable at the time he made the payment.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3180207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.