HSBC Bank plc

Financial Ombudsman decision DRN-3177893 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Ms L complains that HSBC UK Bank Plc (HSBC) marked her credit file.Credit file reporting

She was vulnerable and confused – given her family bereavement, and HSBC hadn’t been clear enough in telling her that her credit file would be marked.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3177893.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.