Santander UK Plc
Financial Ombudsman decision DRN-3177566 Upheld
Upheldoutcome, as published by the Ombudsman
£14,155redress stated in the decision
Thu Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
gave her incorrect information about how a payment arrangement on her mortgage would be recorded on her credit fileCredit file reporting
Santander ought to have identified Miss F as vulnerableSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3177566.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.