Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3177342 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

A default was registered in 2019 and the entries on his credit record prevented him from opening a bank account.Credit file reporting

Mr Q says he has been the victim of identity theft.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3177342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.