Lloyds Bank PLC

Financial Ombudsman decision DRN-3177331 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr J complains Lloyds Bank PLC (“Lloyds”) provided an overdraft to him that was unaffordable.Irresponsible lending

I think it acted with forbearance and due consideration, to enable Mr J to bring the account up to date.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3177331.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.