Equifax Limited

Financial Ombudsman decision DRN-3175466 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr H complains Equifax Limited have recorded incorrect information on his credit fileCredit file reporting

Mr H also says he experienced poor customer service as he contacted Equifax three times and each time, he was told that a response would be provided within 48 hours. But this didn’t happen.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3175466.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.