Lloyds Bank PLC

Financial Ombudsman decision DRN-3172262 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr R said that Lloyds put a default on his credit fileCredit file reporting

Mr R complains that he reached an agreement with Lloyds Bank PLC to clear a debt, but it didn’t honour that agreementComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3172262.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.