NewDay Ltd

Financial Ombudsman decision DRN-3167217 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Dec 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Miss G complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved her credit card application and later increased the credit limit.Irresponsible lending

I also don’t agree it’s fair for Aqua to report adverse information about a debt that was lent irresponsibly, so I’m also going to tell it to amend Miss G’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3167217.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.