TSB Bank plc

Financial Ombudsman decision DRN-3165298 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

declining its Bounce Back Loan applicationIrresponsible lending

TSB had given Mr B incorrect information about the reason for A’s declined applicationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3165298.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.