PRA Group (UK) Limited

Financial Ombudsman decision DRN-3162072 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Wed May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms E complains about the county court judgment that was obtained against her by PRA Group (UK) Limited.Treatment in financial difficulty

Ms E says that she changed bank accounts and the £1 standing order to the credit card company was missed but she had every intention of setting it up on her new account - but her father passed away and it slipped her mindSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3162072.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.