Santander UK Plc
Financial Ombudsman decision DRN-3160764 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander have accepted it provided poor customer service, when it told Mr R and Mrs R to initially visit the branch to deposit the Indian rupee cheque, and then tell them to send the cheque to its processing centre, when in fact Santander do not accept cheques in this currency.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3160764.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.