HSBC Bank plc

Financial Ombudsman decision DRN-3157606 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr P didn’t keep up the repayments on the loan. And, in February 2016 HSBC wrote to him to say the arrears on the loan totalled just over £9,000.Treatment in financial difficulty

HSBC responded to Mr P’s complaint by simply saying they were legally entitled to sell a debt without their customer’s permission. But, they did not address Mr P’s point that they had no right to pass funds intended for them on to C.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3157606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.