MONZO BANK LIMITED
Financial Ombudsman decision DRN-3156524 Upheld
Upheldoutcome, as published by the Ombudsman
£2,690redress stated in the decision
Fri Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr B has complained that Monzo Bank Ltd (“Monzo”) has failed in its duty of care to support him as a vulnerable consumer.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3156524.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.