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Nationwide Building Society
Financial Ombudsman decision DRN-3155374 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss S complains that Nationwide Building Society (“Nationwide”) unfairly declined a loan application.Irresponsible lending
Miss S complained to Nationwide about the service she received, including what she believes to be a lack of clarification throughout the process and the inaccurate information she received which caused a delay in Nationwide responding to her complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3155374.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.