MBNA Limited

Financial Ombudsman decision DRN-3153766 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Thu Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr S is unhappy MBNA Limited misled him about the promotional rate on his credit card.Product mis-sold

Mr S was unhappy with the final response letter as it didn’t detail his concerns, MBNA’s stance or the actions they’d taken.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3153766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.