Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-3153125 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs C, who is represented by her son, Mr P complains that Santander Consumer (UK) Plc misled her about the sum due when she Voluntarily Terminated (VT’d) her car finance agreement.Product mis-sold

He complained to Santander on his mother’s behalf and it acknowledged an error had been made and offered compensation of £150.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3153125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.