Equifax Limited

Financial Ombudsman decision DRN-3150642 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

It not dealing with information he disputes should be appearing on his credit file from various businesses.Credit file reporting

Mr Y complains that EQUIFAX LIMITED (Equifax) didn't deal with his disputes as he would expect and provided poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3150642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.