Barclays Bank UK PLC

Financial Ombudsman decision DRN-3149391 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs E complains Barclays Bank UK PLC (“Barclays”) didn’t recall and refund her a payment when she told it she was the victim of a scam.APP scam refund refused

She’s also unhappy with the information she’s been given by the bank about this and how the case has been dealt with.Complaint handling

Rules cited

Consumer Credit Act 1974, CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3149391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.