TSB Bank plc

Financial Ombudsman decision DRN-3147877 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs K complains that TSB Bank plc delayed a payment of interest due on her cash ISA account.Payment delayed or failed

She says she contacted it several times. But, although it told her it would chase up on this, she heard nothing further.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3147877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.