NewDay Ltd

Financial Ombudsman decision DRN-3146233 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr P is unhappy that NewDay Ltd won’t remove two defaults which were applied to his account.Credit file reporting

Mr P has said that he thinks that NewDay should’ve treated him as a vulnerable customer.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3146233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.