HSBC UK Bank Plc
Financial Ombudsman decision DRN-3142941 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Payment delayed or failed
In the Ombudsman’s words
M complains that HSBC UK Bank Plc withdrew a loan which it applied for under the Bounce Bank Loan Scheme.Irresponsible lending
They didn’t update it until February 2021, and I think £400 compensation is a fair reflection of the distress and inconvenience M would have incurred due to the delays.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3142941.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.