Santander UK Plc
Financial Ombudsman decision DRN-3140765 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
a technical fault with Santander UK Plc’s payment system resulted in them making a payment twicePayment delayed or failed
They also complain that when they raised the issue they weren’t provided with the service they should have been.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3140765.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.